“You can’t please everyone.” We’ve all heard these words since childhood. As adults we need to believe them to survive the harsh competition and to find success in our field.
While pleasing everyone may not be my ultimate goal, for a hotel franchise as large as Ramada the very theory can and will destroy a business while simultaneously killing an economy if ignored.
In this new age of technology the options for travel are endless. With over a hundred sites to help you buy tickets and reserve hotel rooms from cheap stays to the royal treatment, you are bound to craft a journey specific to you and businesses will need to cater to your needs.
We caught up with the managing director of Ramada Plaza Jumeirah Beach Residence, JBR, Terak Hayder, who shared with us the three formulas of building a successful hotel stay for your guests.
THE FIRST IMPRESSION
The red carpet treatment upon arrival was an understatement. From the moment we arrived our every needs were met. The location is conveniently located within a five-minute walk to the beach and easily connects to a private pool on property. The streets nearby are nothing short of a restaurant mecca. And the hotel itself is equipped with a wig spa, three restaurants and a bar that provided entertainment, both live and stemming from a jukebox that contained variety of tunes.
WINING AND DINING
The hotel is armed with the capability to host not only meetings or luncheons but entire weddings. Guests can choose to enjoy the magnificent city view from a private, intimate setting of 30 all the way up to parties of 160.
The selling point of the restaurant lies within its renowned executive chef whom I promise will not disappoint. This French born food artist is not only charming and pleasing to the eyes ladies, he also has that appetizing French accent that will definitely make an impression in the beginning of your experience for your occasion. The wait staff of women is equally as beautiful and accommodating.
As always, I am a stickler for manners and customer service. With the exception of the shortage of front desk help that made check-in a bit slow, the offering of refreshments and acknowledgement of your presence makes it tolerable. But I guess when your hotel is at full capacity that may be not such a bad problem to have.
I don’t remember ever pressing a button once we were on the elevator. Security personnel on each main elevator were there to assist me the entire time and I was definitely spoiled.
The hotel staff serves complementary breakfast, snacks, and happy hour beverages to preferred customers leaving nothing to complain about. Except for maybe gaining too much weight after the constant eating you will be doing. Hunger calls at 4am? There is someone in the kitchen ready to serve you. Bon Appetit!
The hotel room itself and the view more then made up for any discomfort experienced at check-in. The property provides parking and a concierge desk for all your needs. There is even a shop for souvenirs and small needs.
So maybe you can please just about everyone. Or come darn close to it.